Pacefy

Delete Account and Data

Pacefy · TripleA Lab Co., Ltd.

This page explains how to delete your Pacefy account and the data linked to it. Deletion cannot be undone.

Delete from within the app

Open the Pacefy app and sign in.
Go to the Settings tab at the bottom.
Select Delete account.
Complete the confirmation prompt. Your account and data are then deleted.

If you cannot use the app

If you have lost your device or cannot sign in, send us a request at the address below. Include the email address you signed up with so we can verify and delete your account.

support@triplealab.com — usually handled within 1–2 business days.

What is deleted and what is kept

Data	Handling
Account information (email address) and profile (nickname, bio, profile image)	Deleted without delay upon account deletion
Activity records (distance, time, pace, step count) and the copy of your route	Deleted upon account deletion
Meal records (time, type, the description you entered, estimated carbohydrate range)	Deleted upon account deletion
Community posts and comments, direct messages and club chat messages	Deleted upon account deletion
Reward coupons you received, push notification tokens	Deleted upon account deletion
Access logs and device information	Deleted 3 months after collection
Information we are required to retain under applicable law	Stored separately for the statutory period, then deleted

Records stored on your device (detailed route coordinates, original meal records) are removed from the device when you uninstall the app.

Deleting some data without deleting your account

You can also delete individual records while keeping your account. Deleted items are removed from our server immediately.

Activity records — delete individually from the record detail screen
Meal records — delete individually from the meal screen
Community posts and comments — delete from the post itself